FAQs

Falls Animal Clinic operates as a full-service, privately owned small animal hospital and primary care veterinary clinic. Led by Dr. Doly Baquero, D.V.M., the clinic provides comprehensive preventative care, routine surgeries, advanced digital diagnostics (including digital radiography), dental scaling and polishing, and routine hygiene services like nail clipping and therapeutic bathing.

The practice is dedicated to serving small companion animals, primarily dogs and cats, across Palmetto Bay and adjacent Miami-Dade neighborhoods, including Pinecrest, Cutler Bay, Rockdale, and Perrine.

The clinic's standard business hours are structured from 9:00 AM to 5:00 PM on Mondays, Tuesdays, Wednesdays, and Fridays, with early-close schedules on Saturdays from 9:00 AM to 1:00 PM. There are some variations across business listings regarding Thursday operations. Some databases show an early Thursday closure at 1:00 PM, while others indicate full-day operations until 5:00 PM.Additionally, internal staffing schedules may begin at 8:00 AM. Clients are advised to verify the day's specific schedule by calling the reception desk directly at (786) 592-1483 before visiting.

The clinic requires full payment at the time services are rendered. To help manage the cost of unexpected veterinary care, the practice accepts all major private pet insurance policies, which can reimburse owners for up to 90% of treatment bills for accidents and acute illnesses.For immediate financing needs, the clinic accepts CareCredit and Scratchpay, allowing clients to pay for treatments over time. For billing inquiries or automated billing questions, clients can contact the dedicated accounting line at (888) 225-2011.

Falls Animal Clinic partners with local animal welfare organizations, such as The Cat Network and the United Spay Alliance, to offer low-cost spay and neuter surgeries for feline and canine patients. The medical team follows pediatric surgery guidelines requiring patients to be at least two months of age and weigh at least two pounds.Sterilizing pets early prevents unplanned litters, reduces regional stray populations, and decreases the risk of reproductive infections and hormone-linked cancers later in life.

To welcome new pet parents, the clinic occasionally runs promotional campaigns offering a complimentary initial diagnostic examination. While the physical exam fee is waived, clients should note that any subsequent diagnostics, laboratory tests, vaccines, grooming, or medications recommended during the visit are subject to standard pricing.To avoid redundant testing and ensure an accurate assessment, new clients should arrange for their pet's previous medical history to be emailed to info@thefallsanimalclinic.com before their first appointment.

The medical team at Falls Animal Clinic is equipped to handle emergency triaging, stabilization, and diagnostic assessments during standard daytime business hours. However, because the clinic does not operate as a 24-hour facility and does not have overnight monitoring staff, after-hours emergencies must be directed to regional 24/7 emergency care centers.

Pet owners requiring immediate, after-hours emergency services in the Miami-Dade area should contact regional trauma centers:Miami Emergency-Critical Care: Located at 8601 SW 72nd St, Miami, FL 33143; Contact: (305) 598-0157.Miami Pet Emergency: Located at 11774 SW 88th St, Miami, FL 33186; Contact: (305) 273-8100.

The medical team at Falls Animal Clinic is equipped to handle emergency triaging, stabilization, and diagnostic assessments during standard daytime business hours.

However, because the clinic does not operate as a 24-hour facility and does not have overnight monitoring staff, after-hours emergencies must be directed to regional 24/7 emergency care centers.

Pet owners requiring immediate, after-hours emergency services in the Miami-Dade area should contact regional trauma centers:

• Miami Emergency-Critical Care: Located at 8601 SW 72nd St, Miami, FL 33143; Contact: (305) 598-0157.
• Miami Pet Emergency: Located at 11774 SW 88th St, Miami, FL 33186; Contact: (305) 273-8100.

The practice occasionally recruits veterinary professionals to join its clinical team, offering competitive pay and a focus on professional development.

Veterinary Technicians must have a minimum of two years of clinical experience, with duties focused on vaccine management, medical record administration, and surgical assistance ($16.00 to $21.00 per hour).

Veterinary Assistants support daily clinical operations ($15.00 to $19.00 per hour).

Veterinary Receptionists manage client relations, multi-line phone triage, scheduling, and billing support.

Scheduling an appointment here for your pet is quick and convenient, ensuring they receive the care they need when they need it. Our team is here to provide guidance and answer any questions so your pet’s appointment is stress-free.

The Falls Animal Clinic is located at 15301 S Dixie Hwy, Palmetto Bay, FL 33157. Click here to know how to get there.